![]() Regarding support, my guess is that Ashampoo just doesn't have the level of support that you find at a few other companies - not that you were dissed because you had a GOTD version. Perhaps their site, or a portion of it were off-line, or unreachable for you - error 999 seems to be more of a catch-all rather than something specific. "I installed their Backup 2020 from here and it repeatedly refused to even allow me to log in, saying there was an "Error 999" and to try again later." With Snap I can record decent 1080p AVC using the x264 VFW codec. Most all others force you to use whatever video format comes with the software, and it's very often crap. While there are plenty of ways to take a simple screenshot, including the feature built-into Windows, Snap lets you record video *using your choice of codecs*. "There is free software that does the same thing." ![]()
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